According to the 2009, 2011, 2012, 2013, and 2014 editions of the Canadian Customer Commitment Index Study by J.D. Power and Associates.
Disclaimer: NAPA AUTOPRO obtained the highest score among service suppliers in the 2011–2014 editions of the exclusive Canadian Customer Commitment Index Study by J.D. Power and Associates, and tied for first place in 2013. The results of the 2014 study are based on the responses of 19,902 customers who evaluated 29 service suppliers. This study measures customer satisfaction of owners of 4- to 12-year-old vehicles in terms of services provided by new car dealerships and replacement part suppliers. The results of this exclusive study reflect the opinions and experiences of the customers who responded to the survey between February and June 2014. Your experience may vary. Visit jdpower.com for additional information.
* 10/400: A no-charge 10 year/400,000 km limited warranty covering the repair or replacement of critical engine components, including your transmission or transaxle, when you have regular and continuous service maintenance and repairs performed at any participating NAPA AUTOPRO facility in Canada.
* Peace of Mind: This NAPA AUTOPRO warranty provides you with 12 months/20,000 kilometres of worry-free protection on qualifying parts and labour performed at your NAPA AUTOPRO service centre, and is honoured at over 12,500 NAPA AUTOPRO and NAPA AutoCare locations across North America.